Ordering online from Ibicenca Swim is easy! When viewing an item, simply select your size and quantity needed and then click 'Add to Cart'.

You can review the items in your Cart at any time by clicking on the 'Cart' icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

If the item you are interested in is sold out, you can register for email notifications by clicking on ‘email me when available’ and we will be sure to notify you the minute it arrives. Any items in our sale section will not be restocked.

Unfortunately, we are not able to change. or cancel an order after it has confirmed through our system and payment has been received.

Once your order is shipped you will receive a confirmation email from our partner sendcloud with a tracking number.

If you have not received it please contact our customer service team.

We offer free shipping to EU countries with a purchase over €150 and worldwide free shipping with a purchase over €250.

Any customs fees or taxes that may be associated with your purchase from Ibicenca Swim are the responsibility of the customer. Customs charges and taxes differ from country to country and from state to state. It is suggested you contact your local customs department if you are unsure if any taxes or fees are relevant to you. If you have any questions regarding this, please contact our customer care team at : info@ibicencaswim.com

Our team ask for 1-3 business days to fulfill packages. Typically, we aim to fulfill all packages within 2 business days. Once your package has been fulfilled, an email will be sent confirming the tracking number. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom's processing.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

We strongly require customers to personally sign for the package. We will not be held accountable for any loss of packages left in a designated location at the customer's authorization (without direct face-to-face receipt by the customer).

All shipments from us include tracking with delivery confirmation. If the tracking information indicates that your package has been delivered to your address, but you have not received it, please follow these steps to locate your order.

1. Check with Household Members and Neighbors.
   Most carriers deliver packages to the address provided on the shipping label, not necessarily to the named recipient. Please check with household members, as someone may have accepted the package for you. We also advise checking with your neighbors to see if they have received it on your behalf.
2. Inspect Your Mailbox and Any Safe Drop Areas
   The tracking information typically specifies where the package was delivered (e.g., mailbox, front door, etc.). However, we recommend checking all potential delivery spots around your home, including your mailbox and any designated safe drop areas, to ensure it wasn’t placed elsewhere.
   What is a Safe Drop?
   A safe drop refers to areas around your property where the carrier may have left the package in a more secure location, such as your porch, near the garage, or a backyard entrance.
3. For Business Addresses – Check with Security, Mailroom, or Front Desk
   If your package was delivered to a business address, there’s a possibility it was received by someone else, especially in large buildings with multiple tenants. Please inquire with the security team, mailroom, or front desk to see if anyone accepted the package on your behalf.
4. For Apartment Buildings – Contact Security or Concierge
   In apartment buildings, packages are often delivered to the building’s concierge or security desk, rather than directly to your door. Please check with your building's front desk or management office to confirm if they have received the package.
5. Reach Out to the Shipping Carrier
   If you still cannot locate your package, please contact the shipping carrier for any further details or updates regarding the delivery.
6. Allow 24–48 Hours for Delivery
   Occasionally, carriers may mark packages as delivered prematurely. If you haven’t received your order, please wait 24–48 hours, as the package may arrive later or the carrier may update the delivery status.

*If your package was delivered to an incorrect address, we recommend contacting the residents at that address to see if they can assist in receiving the package on your behalf.

All the packages are shipped directly from our warehouse, coming with tracking and delivery confirmation. We cannot be held responsible for the performance of the carriers. Still, we will assist our customers with any damage or loss in third-party shipping services, feel free to contact us through email at info@ibicencaswim.com. To further investigate this issue, please contact the couriers at your earliest convenience.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express & Paypal.

Bancontact, iDEAL, Apple pay, Shop pay, Klarna and Google pay

Return shipping is at customer expense. Please note sale items are final sale are not eligible for return. Sale also items include items purchased with a discount over 15% and are not eligible for return. For sanitary reasons please try on swimwear over your underwear.

In order to be eligible for a return your items must be unworn and returned to us within 14 days of the delivery date in the original Ibicenca Swim bag. Unworn items must have all tags and hygiene liners intact and must be in perfect resale condition.

Te create a return contact us at info@ibicencaswim.com including your order number within 14 days of receiving your items.

Under normal circumstances we do not offer refunds. If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer you an exchange by giving you a store credit by email for the value of your swimwear. Please note that this does not include original shipping charges.

Please check our Returns & refund policy for more information.

Email us at info@ibicencaswim.com with your order number to start the process.

Once your items are inspected by our returns team, you'll get your store credit notification via email typically within 5 business days.

Store credit & gift cards can be used at any time. They do not have an expiration date.