Shipping Information

Shipping Information

Shipping time: 2-6 business days

Flat rate of €4 and free for orders over €150

Domestic shipping applies to the following zones:

Balearic Islands, Peninsula, Canary islands

Shipping time: 5-7 business days

Flat rate of €10 and free on orders over €150.

EU shipping applies to the following countries and zones:

Belgium, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City

Shipping time: 5-10 business days

Flat rate of €25 and free on orders over €250

International shipping applies to the following countries and zones:

Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa (8 of 9 provinces), South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, US Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Shipping time: 10-15 business days

Flat rate of €30 and free on orders over €250

Rest of the world shipping applies to the following countries and zones:

New Zealand (Chatham Islands), United States, Australia, Brazil

All the packages are shipped directly from our warehouse coming with tracking and delivery confirmation.

We cannot be held responsible for the performance of the carriers. Still, we will assist our customers with any damage or loss in third-party shipping services, feel free to contact us through email at info@ibicencaswim.com. To further investigate this issue, please contact the couriers at your earliest convenience.

We strongly require customers to personally sign for the package. We will not be held accountable for any loss of packages left in a designated location at the customer's authorization (without direct face-to-face receipt by the customer).

All shipments from us include tracking with delivery confirmation. If the tracking information indicates that your package has been delivered to your address, but you have not received it, please follow these steps to locate your order.

  1. Check with Household Members and Neighbors
    Most carriers deliver packages to the address provided on the shipping label, not necessarily to the named recipient. Please check with household members, as someone may have accepted the package for you. We also advise checking with your neighbors to see if they have received it on your behalf.
  2. Inspect Your Mailbox and Any Safe Drop Areas
    The tracking information typically specifies where the package was delivered (e.g., mailbox, front door, etc.). However, we recommend checking all potential delivery spots around your home, including your mailbox and any designated safe drop areas, to ensure it wasn’t placed elsewhere.
    What is a Safe Drop?
    A safe drop refers to areas around your property where the carrier may have left the package in a more secure location, such as your porch, near the garage, or a backyard entrance.
  3. For Business Addresses – Check with Security, Mailroom, or Front Desk
    If your package was delivered to a business address, there’s a possibility it was received by someone else, especially in large buildings with multiple tenants. Please inquire with the security team, mailroom, or front desk to see if anyone accepted the package on your behalf.
  4. For Apartment Buildings – Contact Security or Concierge
    In apartment buildings, packages are often delivered to the building’s concierge or security desk, rather than directly to your door. Please check with your building's front desk or management office to confirm if they have received the package.
  5. Reach Out to the Shipping Carrier
    If you still cannot locate your package, please contact the shipping carrier for any further details or updates regarding the delivery.
  6. Allow 24–48 Hours for Delivery
    Occasionally, carriers may mark packages as delivered prematurely. If you haven’t received your order, please wait 24–48 hours, as the package may arrive later or the carrier may update the delivery status.

*If your package was delivered to an incorrect address, we recommend contacting the residents at that address to see if they can assist in receiving the package on your behalf.

EU shipping

Free on orders over €150

Worldwide shipping

Free on orders over €250